Warranty & Satisfaction Guarantee

 



Warranty & Satisfaction Guarantee

REFUND POLICY

We at Red Tusk, LLC strive to bring our customers the best products possible. Every purchase from www.kobrafm.com comes with a no questions 90 day Purchase Guarantee. If for any reason you are not satisfied with the product, just return it within 90 days from the original date of purchase and we will refund 100% of the product purchase price.

Please contact us at info@redtuskllc.com to obtain an RMA number for your return. All items must be returned in their original condition. Any damage or premature wear on the product will result in up to a 25% restocking fee on all returned items.

For answers to any questions or issues regarding your return please email us at info@redtuskllc.com

Any problems or concerns with the product may be covered by our Limited Warranty. Please contact info@redtuskllc.com; we will do our absolute best to resolve your issue or concerns.

If you purchased any product from one of our authorized dealers please contact them first.

For inquiries and returns of product purchased via our website that are past the 90-day Satisfaction Guarantee policy, please send us an email at info@redtuskllc.com. All inquiries of this sort will be addressed on a case-by-case basis.

NON-REFUNDABLE, NON-RETURNABLE ITEMS

  • Any crowdfunding pledge or backed item. Ie..Kickstarter & Indiegogo
  • Any crowdfunding product received, delivered, or where an attempt to deliver was made.

NO RETURNS OR REFUNDS FOR ANY CROWDFUNDED ITEM


Limited Product Warranty

We wish we could guarantee all our products would last indefinitely, however, that is just not possible. Sometimes things happen that we cannot account for. That’s why our Limited Product Warranty is in effect for (1) one year from the date of purchase. If one of our products fails due to a manufacturing defect, please contact us at info@redtuskllc.com. We will assess the failure and determine the necessary corrective action to rectify the problem.

The Kobra Diffuser and Kobra Band are both made of a high-quality silicone. Silicone is a very stable and resilient material but can be damaged if not used and cared for in a responsible manner. Prolonged exposure to harsh environments and ultraviolet light can cause a discoloration of the silicone. Such discoloration is considered normal wear and tear of the product. To clean the products, remove them from your speedlight and simply rinse them with soap and water. Allow all the items to dry completely before use.

The Kobra Gels are made from a high-grade plastic and LEE Filter material. Although they are very durable, scratches and marks will occur while being used. This is considered normal wear and tear and is not covered under the Limited Warranty.

The Limited Warranty does not cover any cosmetic blemishes incurred during use or normal wear and tear. As the products are used marks and scratches can and will happen; additionally, the silicone can tear or rip. If the product fails at no fault of the user, please contact us at info@redtuskllc.com and we will work with you to replace the item.

The Limited Warranty only applies to purchases made through our website or an authorized dealer. ANY & ALL purchases made through non-authorized sellers are deemed inconclusive and will not be granted support or warranty claims. We reserve the right to modify/change our Purchase Guarantee policy and making exceptions to our Limited Warranty policy how, when, and where we see fit and appropriate.

For replacement or service of Red Tusk, LLC products under warranty, please send us an email at info@redtuskllc.com with the following information (any missing or incomplete information will result in delays with determining/processing a valid warranty claim):

1) Photograph of the failed product(s)
2) Copy of the original purchase receipt or order number
3) Make and model of Speedlight being used with the failed product
4) Name and Delivery address where possible qualifying replacements can be sent

We reserve the right to deny any warranty or return related requests if for any reason any of the above-required documentation cannot be supplied.

The Limited Product Warranty begins on the day of initial purchase and lasts for (1) one year.

Not covered under the Limited Product Warranty:

1) Loss of the product(s) or a component(s) of the product(s)
2) Damage as a result of using the product(s)
3) Attempted removal or removal of the bonded reflector on the Diffuser
4) Attempted removal or removal of the laminated Lee Gel filter from the plastic material.

Any of the above lists are not covered under the Limited Product Warranty and will immediately disqualify any and all warranty claims.


Limited Liability

Red Tusk, LLC. takes great pride in designing products that can be used to enhance your abilities as a photographer. All our products are designed to be safe for use with all of your camera gear including, but not limited to: Compact Flash drives and/or SD cards, cameras, flashes, lenses, computer equipment, etc.

Red Tusk, LLC is not liable for any damage to any camera gear including, but not limited to: Compact Flash drives and/or SD cards, cameras, flashes, lenses, computer equipment, etc.

Red Tusk, LLC is not liable for any injuries or bodily harm to yourself or any others as a result of using our products.

Keep all items out of reach of children and pets.